Terms and Conditions
This Agreement sets forth the terms and conditions between Iunona Dikareva as Dublin Story ('we') and customers ('you') who purchase our tours and services through our website, via email or by phone. This Agreement explains how to purchase tours and services and specifically limits the liability of Iunona Dikareva.
You must read this Agreement before using the Dublin Story website and booking a tour. By using the website you warrant that you understand, agree and accept all terms and conditions contained herein.

1) Bookings with Dublin Story
Bookings can be made online by email or phone.
A confirmed booking will be allocated a guide according to your requirements (subject to terms contained in paragraph 4 of the Terms and Conditions).

Once the booking is confirmed, a confirmation email or SMS will be sent to you detailing the meeting place, date, time and the guide's contact information. Changes to dates, times, and numbers of participants will be subject to the Dublin Story Cancellation, Amendment and Refund Policy.

2) Payments
All payments must be completed in full or partially at the time of the booking.
Payments for all tours by Dublin Story can be made by credit/debit card or, provided the funds reach our bank account before the tour start date, by bank transfer. We are also able to accept cash payments on the day of the tour.

All card payments are processed securely through a trusted third party provider, Revolut Bank UAB.
All prices are indicated in EUR and if charges are made in EUR, the conversion rates relevant on the day of the booking will be used.

3) Cancellation, Amendment and Refund Policy
The dates, times, numbers of participants can be amended upon agreement with the guide. All amendments should be discussed via email or phone as early as possible. While the amendments to date and time are free, extra participants may be subject to additional charge. Please note that amendments to date and time may not be possible during the high season (May-September).

Dublin Story reserves the right to restrict the number of participants to ensure the highest standard of the private tour experience.

In the unlikely event of a tour being cancelled on our side, Dublin Story will offer an alternative tour date or a full refund.

If you wish to cancel the tour, you should first consider rescheduling the tour, which is offered for free, at the Dublin Story's discretion. The tour can be postponed until the end of the next calendar year.

If postponing is not an option, and you need to cancel the tour, these are our terms: at least 2 day (for daily walking tours) and 30 days (for multi-day tours) before the tour start date, you are entitled to a 80% refund (we retain 20% to cover admin costs). No refunds are issued for cancellations made less than the number of days (mentioned above) prior to the tour date. All cancellations are to be discussed via email or by phone.

Exceptions can be made for cancellations and refunds requested due to a 'force majeure' event, such as extreme weather conditions or serious health issues. This is at the discretion of the company.

If you are unsatisfied with the quality of the tour and wish to request a refund, we ask that you get in touch via email and provide a detailed account of the tour so we could investigate the circumstances.

All refunds requested by you are issued minus the processing fees.

4) Photo and video footage
Photo and video footage of you shot during the tour will not be used without your permission. If we want to use any of the photos or videos for marketing purposes or on our social media channels, the guide will ask you before taking such photos or we will get in touch and request your consent.

6) Liability release

You are strongly encouraged to obtain suitable medical insurance prior to travelling and booking a tour. While our tours are not adventurous in nature and do not require special physical preparation, all travel involves an element of risk.

You must take care of your own personal belongings. Dublin Story will not be liable for any theft, damage, direct or consequential loss, inconvenience, however caused, unless due to negligence by the guide, in which case the liability of Dublin Story is limited, and the liability falls on the guide.

In relation to our tours that include food and drinks, it is your responsibility to notify the guide of any possible allergic reactions or religious-based aversion to food or beverages or other health concerns in advance.

All guides contracted under Dublin Story are contractually obliged to maintain their own valid public liability insurance.

If we state that your tour will be delivered by an external guide or another/external company, any liability issues must be dealt with between you and the external party.

7) Modification of the Terms of this Agreement
We reserve the right to make changes to this Agreement from time to time.

8) Privacy policy
All our payments are handled by a third-party provider, we have no access to customers' credit information.

Other personal information provided in the bookings (email, phone, personal names) will not be used for purposes other than services provided by Dublin Story and will not be shared with third parties without customers' consent.

MARCH, 16 / 2024

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